March 17, 2020
Fall weather is here, and we hope everyone is settling into the new school year. We’ve found that “school” this year means some thing different to almost every family in our practice! What a crazy time.
We’d like to thank all of our patients who have so graciously adapted to our new check-in and appointment procedures. It’s so important that we do everything we can to keep our patients, team members, and families safe. Now that the weather has changed, however, we will be making some adjustments to our post-appointment communication. We are asking all minor patients who have a cell phone to bring it with them to their appointment. At the end of the clinical visit, we will have the patient call their parent for an update and to schedule the next visit. In order to minimize contact with their personal device, we will have them place you on speakerphone. Please make sure you are available to take this call, even if you have sent your child with a neighbor, grandparent, etc.. If you are unavailable, we will leave a voicemail and make our best guess at scheduling your next appointment. As always, if this time does not work for you, please call us as soon as possible to reschedule.
We are sure that many of you have heard that there may be some changes to the previous Executive Orders issued by Governor Whitmer. Please be aware that WE WILL CONTINUE to follow all COVID-19 protocols that are currently in place. These guidelines will be in place in our practice indefinitely, until Dr. Swan decides otherwise based on review of information from the Michigan Dental Association, American Dental Association, Centers for Disease Control, and Kent County Health Department. These practices apply to all team members, patients, and their family members. As a reminder, this includes:
- Arriving 10 minutes early to allow for the extra entry procedures
- Pre-appointment symptom and risk questionnaire
- Use of the virtual (parking lot) waiting area for all family members
- Contactless forehead temperature readings for anyone entering the office
- Mask wear for anyone entering the office
- Hand washing and sanitizing upon entering the office
Thank you to all of our patients and their families for understanding the extra time and attention our check-in and check out procedures now require. We hope that this won’t be necessary forever, and look forward to welcoming all of our patient family members back into the office as soon as possible.
Dr. Swan and Team