March 17, 2020


To our Swan Ortho Family:


The COVID-19 pandemic is reaching all areas of our country and we have appreciated your flexibility and understanding as we monitored this rapidly evolving situation. We have always followed the CDC recommendations for infection control, and have more recently been promoting good hand washing and social distancing practices at their direction. Today we made the difficult decision to close our office to patients at the recommendation of the Michigan Dental Association. The closure will begin on March 17, 2020 and continue through March 31, 2020. If you receive a reminder via text or email for an appointment with our office during this time, please disregard it. We will make the decision to reopen on a week by week basis, with the guidance of our state and national public health officials.


Happily, many of our patients’ progress is being monitored via the Dental Monitoring app. This advanced technology will allow a large number of you to continue your treatment with little to no interruption. For the last several months, we have been working on integrating a second HIPAA compliant method of video chat for use by the remainder of our patients. We will be reaching out to many of you to schedule a virtual house call for selected appointment types. We are proud to be on the cutting edge of this technology, and to be able to minimize the interruption of treatment for as many of our patients as possible.


We are fortunate that orthodontics is relatively safe with very few emergencies. Should you have questions or concerns about your care, please continue to email, call or text the office as normal. We plan to have team members available via these communication channels, and will continue to be available for your orthodontic emergency care throughout the office closure.


We appreciate your understanding for the late notice regarding these changes. Once we know when it is safe to reopen the office for in-person appointments, we will make adjustments to our clinical days to accommodate the rescheduling of all canceled appointments. Swan Orthodontics will always strive to serve our patients and we thank you for trusting us all these years. We do not take your confidence in us for granted.


Sincerely,

Dr. Kathryn Swan and the Swan Ortho Team